General

How are Uzurii slippers made?

Uzurii slippers are handmade by a team of talented women who make the slippers in their own time and environment. The designs are created by Shieglee, the founder of Uzurii, after which the slippers are finished with great care and attention with luxurious materials and beautiful details. Each slipper is unique and is made with an eye for detail, which ensures the high quality and distinctive character of Uzurii slippers.

Can I customize my Uzurii slippers?

Yes, you can! Uzurii offers the possibility to customize your slippers with our exclusive Switch Stones. These interchangeable stones give you the freedom to give your slippers a personal touch depending on your outfit or mood. The Switch Stones are easy to replace and come in different colors and styles.

How do I care for my Uzurii slippers?

To extend the life of your Uzurii slippers:

• Avoid prolonged contact with water

• Clean gently with a soft, damp cloth

• Store in a dry place away from direct sunlight

• Switch Stones carefully to avoid damage

How can I sign up for the newsletter?

• Visit our website and scroll to the bottom of the page

• Enter your email address under “Sign up for our newsletter”

• Click the confirmation button

You will receive updates on new collections, exclusive offers, and styling tips.

How can I create or manage my account?

Create an account:

• Go to the Uzurii website

• Click the “Account” button

• Choose “Create Account”

• Fill in your details

• Click “Create”

Manage your account:

• Log in via the “Account” button

• Manage personal details, addresses and payment methods

• View and track orders

How do I find the right size Uzurii slippers?

• Use the size guide on each product page

• Uzurii slippers fit true to size

• If between sizes, choose the larger size

How do I redeem promo codes or discount codes?

• Add items to your cart

• Proceed to checkout

• Enter your code in “Enter discount code or promotional code”

• Click “Apply”

How can I contact customer service?

• Email: info@uzurii.com

• Phone: +31 (0)75-6843055

• Contact form: available via the website

Shipping & Returns

To which countries does Uzurii deliver?

Uzurii ships worldwide, including:

• Europe: NL, BE, DE, FR, ES, IT, UK and others

• North America: Canada

• Asia, Oceania, and parts of Africa

What are the shipping costs?

• Free shipping within the Netherlands and Europe

• Outside Europe: shipping costs shown at checkout

What delivery options are available?

• Shipping via PostNL

• Delivery: 1–3 business days (NL), 3–5 (EU)

• Free shipping

• Track & Trace included

Can I have my package delivered to a pickup point?

Yes, when available during checkout.

How can I track my order?

You will receive a Track & Trace email after shipment.
Follow the link or check via the PostNL website.

What is your return policy?

• 14-day return period

• Items must be unused, undamaged, and in original packaging

• Return costs: €2.95 NL / €4.95 EU

• Refund within 7 business days after inspection

How can I return my order?

• Email info@uzurii.com with your order number

• Receive return label and instructions

• Pack slippers with all accessories

• Drop off at PostNL or specified courier

• Refund within 7 business days

Can I exchange an item?

Yes.
Email customer service with your order number and desired item.
After receiving your return, the new item will be shipped (if in stock).

What should I do if my item is damaged or defective?

Uzurii offers a 6-month warranty.

• Email customer service with photos and your order number

• Claim is evaluated

• Possible outcomes:

  • Free replacement

  • Repair

  • Full refund (if replacement not possible)

How do I receive my refund?

Refunds are issued to your original payment method within 7 business days after approval.

When will I receive my refund?

Refunds are processed within 7 business days.
Bank processing might take longer.

Can I cancel or change my order after I have placed it?

• Not shipped yet: cancellation or changes possible

• Already shipped: changes no longer possible, but return is allowed

Payment & Gift Cards

What payment options are available?

• iDEAL

• Credit card (Visa, MasterCard, American Express)

• PayPal

• Klarna

• Bancontact

• Sofort

• Apple Pay

How secure is my payment via Uzurii?

Payments use SSL encryption and secure payment providers.

Do you offer gift cards?

Yes — digital gift cards valid for 12 months.

How can I redeem my Uzurii gift card?

• Add items to your cart

• Go to checkout

• Enter the gift card code

• Click “Apply”

What happens to my gift card after a return?

• Credit is returned to the same gift card

• If another payment method was used, that part is refunded separately