We try to send your package within 1 day after confirming your order. We deliver to all residential addresses in the Netherlands. Did you receive the wrong product or do you have a complaint about a product? Then you must always send the products back to our return service.
If your products are not delivered or not delivered on time, because the products you ordered are not in stock or are delayed for other reasons, then you will get a message as soon as possible following your order.
Select the most convenient method of paying for your Uzurii products: with PayPal, iDeal or transfer by bank or giro. You can indicate you choice at the cashier when settling the bill. You will receive the original invoice with the delivery.
PAYPAL / CREDITCARD
When paying with a credit card, there are no additional costs aside from the shipment costs. From the moment you order, funds are reserved on your credit card. Your credit card is charged the moment the shipment is sent.
This payment method is available to anyone in the possession of a Dutch bank card. With this method, you can settle the bill immediately during the ordering process through your own bank.
TRANSFER BY BANK OR GIRO
A transfer by bank or giro means that after entering your order, you first transfer the order sum yourself to the account of Uzurii BV stating the order number. This can be done for example by Internet banking or by means of a transfer form. Transferring money is secure and carries no additional costs, but it usually takes one to three days longer before your payment is processed. Uzurii sends your order as soon as the payment is received.
You can transfer the sum to IBAN account number NL31ABNA0243287739 to the benefit of Uzurii BV. Do not forget to mention the order number. This way we can handle you payment quickly and correctly.
GIFT VOUCHERS AND DISCOUNT CODES
Do you have a gift voucher or discount code? You can cash these when settling your bill. When you want to settle, click the tab ‘Uzurii Discount Code’ in the payment section, enter the code and click on Apply. Don’t forget to save your code until you have received the product(s) you ordered.
Exchange and returns
You always have the right to revoke this purchase contract within 14 days without giving any reason. The revocation period begins from the day that the last product of your order was delivered. The most simple way to use the revocation right is the fill in the return form below and to send it together with the products, and to paste the accompanying return address label on the package. You will find the instructions below:
1. Fill in the online return form.
2. Return the goods in their original condition, including all the attached cards and packaging.
3. Paste the address label of Uzurii on the order box (or another sturdy carton box) on top of the previous delivery information.
4. Send the package to the address below.
1510 AA OOSTZAAN
We usually process returns within 3 working days from the moment the package arrives in our warehouse. However, take into account longer processing times during peak periods. Reimbursement is carried out if the items are returned in the correct manner. If your return does not comply with the defined conditions, your package will be returned to you.